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Shipping and returns

The Royal Jelly Company will make every effort to ensure that all items in your orders reach you in perfect condition.

All orders received before 2:00pm Monday to Thursday are shipped on the same day for next day delivery. Orders received after 2:00pm and on Friday are shipped the next day and Monday.

Refunds will only be offered if the items are damaged/faulty on arrival. In the rare event of such an instance our returns/refunds procedures must be followed in order to qualify for a refund or replacement. Once the delivery has been received, any damages to the boxes must be photographed prior to opening. Once photographed, the item(s) must be looked at fully to ensure there is no damage or missing components. If there is, written notification via email must be sent with accompanying photographic evidence.

This does not affect your statutory rights.

Your right to cancel

If you have placed an order and we have not shipped your goods we will issue an immediate refund. Notice of a cancellation must be made in written form via our email address info@theroyaljellycompany.co.uk. Orders that have been shipped or received other than in the case of a damaged parcel on arrival cannot be refunded. The Royal Jelly Company is responsible for the products whilst they are in our possession,

Cancellation process

If you have placed an order and we have not shipped your goods we will issue an immediate refund. Notice of a cancellation must be made in written form via our email address info@theroyaljellycompany.co.uk

Your privacy

We are committed to protecting your privacy. We do not pass on your address or personal details to any 3rd party company, person or persons.

Email addresses are used to send you confirmation of orders, as well as status updates on orders you have placed with us that are yet to be completed.

If you wish, you can receive our occasional newsletter by email. You can do this on the The Royal Jelly Company website contact page.

Order records are saved on our secure database. We store your address, email address, telephone number and the products contained in the order so that in the unlikely event of there being a problem, we can contact you to resolve it as efficiently as possible. If you create an account with The Royal Jelly Company you can view a full history of all your orders placed with us at any time.

No credit card / debit card details are stored on our servers or database.

All payments over our website are securely encrypted so all transactions are dealt with efficiently and safely.

Website security

All credit card / debit card details are securely encrypted using the latest 256 bit encryption and processed via Globalsign Validation SSL/HTTPS (Secure Socket Layer).

No customer credit / debit card details are stored on our servers or database.

Online offers

Occasionally The Royal Jelly Company will contact customers via our newsletter which contains latest product offers and news via email or specific e-flyer offers. This service is available only if you have chosen to when you have created an account with The Royal Jelly Company. You can unsubscribe from our newsletter at any time.

We will not share your email or postal address details with any 3rd party organisation or individual.

Account information

The Royal Jelly Company offers the option of creating a customer account. This is a straightforward process and allows you to view your past orders – as well as creating wish lists. You can login into your account any time to view or edit your orders. You can cancel your account at any time.

The company responsible for data collection is The Royal Jelly Company. If you are concerned about your data, you have the right on the payment of a small fee (currently £10) to request access to any personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

Further Information

If you haven't found an answer to your particular question on this page, please email us at info@theroyaljellycompany.co.uk and we will be more than happy to help.

Legal Disclaimer and Terms of Use:
All material provided by The Royal Jelly Company is for informational and educational purposes only, and is not intended to provide you with medical advice. Please discuss all medical and nutrition questions with your Doctor as The Royal Jelly Company is not intended to diagnose, treat, cure or prevent any disease with the Royal Jelly Elixir.

Always speak to your Doctor before taking any dietary, nutritional, herbal or homeopathic supplement.
If you are taking any medication please check with your Doctor that Royal Jelly will not interact with your medication.
The Royal Jelly Company does not assume any liability for the information contained on this website. There are many references to Royal Jelly and its benefits in books and on the internet for your information.
Always read labels and follow product directions.
If you have any reactions to Royal Jelly, stop taking it and contact your Doctor or seek medical help immediately.